Welcome to the Support Center
In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.Please Note: In order to access any featured questions & the knowledge base, you are required to log in.
Frequently Asked Questions
Featured
Categories
Rift (5)Begeara (1)
Helios Interactive (16)
FAQs
The Vampires game will not start.No sound (music, announcements, ...
Do my phasers have to be switche...
Popular
Categories
Helios CE (13)Helios Interactive (16)
Nexus Pro (17)
FAQs
My pack does not start.My Control Centre keeps freezing
Music is not playing in the aren...
Newest
Categories
Helios 2 (7)Banksia (1)
Laser Sports (2)
FAQs
My Pack ID 1 is acting strangelyMy Pack ID 0 is acting strangely
Do my phasers have to be switche...