support.playzonelaser.com FAQs

My pack does not start.

2018-10-05T13:34:51+10:00

Make sure your pack is online and is not “blocked" in the GameServer. Also check that this pack’s ID number has not been duplicated in the system – you cannot have two pack IDs the same. Finally, check that the lasertag system has a valid licence by opening the Application Licence Server (ALS) and confirming the licence details shown on the screen are correct and valid.

My Pack ID 0 is acting strangely

2018-10-09T13:16:12+10:00

You should avoid using or enabling pack ID 0 as one of your active packs for game play – this is a special pack ID used by the system for Maintenance Mode. Any pack which is behaving strangely or exhibiting a solid green light on the back board could automatically change its pack ID to be 0. Uploading the pack settings in to a pack that is in Maintenance Mode will usually result in the pack working normally once again.

Music is not playing in the arena, but announcements are

2018-10-05T14:11:50+10:00

In the Control Centre program, please ensure you have a playlist set up and selected.

How do I block/unblock a pack in the system?

2018-10-05T13:38:46+10:00

Open the GameServer software on the screen by double-clicking its icon, go to the Packs tab, locate the pack you wish to block/unblock and right-click on it. Select block/unblock from the sub-menu.

My Control Centre keeps freezing

2018-10-05T13:29:33+10:00

Make sure your Control Centre is running using elevated privileges (right-click on the program or its shortcut and choose “Run as Administrator” from the sub-menu which appears). If this does not resolve the issue, you should contact support for further advice.

Music is playing in the arena, but announcements are not

2018-10-05T14:16:58+10:00

Make sure announcements are enabled in the Control Centre.

Music and announcements are both not playing in the arena, but other computer audio is

2018-10-05T14:06:57+10:00

Please ensure AcaciaRAP is running.

My game unit (base, Game Station, Pickup Pad, target controller, etc) does not start in games

2018-10-05T13:55:06+10:00

Open the GameServer software on the screen by double-clicking its icon, go to the Network tab, locate the game unit in the list and check to see that it is enabled and active. If it is not, right-click on it to modify its settings and enable it. Once it has been enabled in the GameServer software for use with the system, the game unit will similarly need to be enabled in the main Control Centre program to make it work with games. Check the parameters in the Control Centre to ensure this is the case.

The Vampires game will not start.

2018-09-25T16:17:21+10:00

The game of Vampires has a specific start sequence. First select the Vampire game in the games list. Then select which pack you want to be a Vampire by using the “Special” function menu in the handheld / MOC phone, pointing it toward the specific pack (this must be done before you start the game). The pack should make a confirmation sound to acknowledge. Then start the game.

Whenever a target is tagged, the arena speaks a number.

2018-09-26T15:55:40+10:00

The target profile you have selected is “Test”, which allows you to find out target controller IPs, and Target IDs.

When playing the Infection game, no packs start.

2018-09-26T15:37:52+10:00

The game of Infection has a specific start sequence. Any player that wishes to join the game, must pull their trigger after the game has been started, to initialise their pack.

What is the difference between green & black circuit boards?

2018-09-25T16:03:47+10:00

Green is Nexus Generation 1 (sometimes abbreviated to “Nexus Gen 1”, “Nexus Gen I” or “NG1”), Black is Nexus Generation 2 (sometimes abbreviated to “Nexus Gen 2”, “Nexus Gen II” or “NG2”).

My Pack ID 1 is acting strangely

2018-10-09T13:17:17+10:00

You should avoid using or enabling pack ID 1 as one of your active packs for game play – this is a special pack ID used by the system for Maintenance Mode. Any pack which is behaving strangely or exhibiting a solid green light on the back board could automatically change its pack ID to be 1. Uploading the pack settings in to a pack that is in Maintenance Mode will usually result in the pack working normally once again.

What is the IP address of my base (outpost)?

2018-09-26T15:50:57+10:00

Early versions of the base (also known as an “outpost”), were set to 192.168.2.10, 192.168.2.11, 192.168.2.12, and so on. The IP addresses were changed in the next versions of the base to be 192.168.2.100, 192.168.2.101, 192.168.2.102, and so on. The latest versions of the Zone’s game units, when first powered on, will verbally announce the unit’s IP address. As an example, for a base, you might hear the unit say “One nine two dot one six eight dot two dot one-hundred” (or whatever the specific unit’s applicable IP address is) when the unit is first powered on.

Do my packs have to be switched on or off when they’re on charge?

2018-10-08T14:53:17+10:00

Packs must always be switched on, before being placed on charge.