Do my packs have to be switched on or off when they’re on charge?
A
Packs must always be switched on, before being placed on charge.
Q
I have two pack IDs the same
A
Pack ID numbers must not be duplicated. Duplicated pack IDs will cause erratic behaviour such as packs not starting. Use the remote hand held controller, phone, or tablet device to modify the pack IDs and make them unique.
Q
Music is not playing in the arena, but announcements are
A
In the Central Control program, please ensure you have a playlist set up and selected.
Q
My Pack ID 1 is acting strangely
A
You should avoid using or enabling pack ID 1 as one of your active packs for game play – this is a special pack ID used by the system for Maintenance Mode. Any pack which is behaving strangely or exhibiting a solid green light on the back board could automatically change its pack ID to be 1. Uploading the pack settings in to a pack that is in Maintenance Mode will usually result in the pack working normally once again.
Q
No sound (music, announcements, PC sounds) is working in the arena at all
A
Ensure that there is an audio connection (speakers). Check the sound volume is turned up in the Windows Control Panel. Check that the amplifier is switched on. As a test, try plugging headphones or PC speakers into the headphone jack (usually green) at the back of the game PC.
Q
What is an IP address?
A
An IP address is a unique string of numbers separated by full stops that individually identifies computers and related equipment to allow communication over a network. For lasertag purposes, the IP addresses of computers, peripherals and devices are set as “static” meaning they are purposefully configured to be a specific set of chosen numbers. Doing this provides for easy setup and installation as well as allowing support personnel and technicians to do simple fault finding as and if required.
Q
What is the IP address of my base (outpost)?
A
Early versions of the base (also known as an “outpost”), were set to 192.168.2.10, 192.168.2.11, 192.168.2.12, and so on. The IP addresses were changed in the next versions of the base to be 192.168.2.100, 192.168.2.101, 192.168.2.102, and so on. The latest versions of the Zone’s game units, when first powered on, will verbally announce the unit’s IP address. As an example, for a base, you might hear the unit say “One nine two dot one six eight dot two dot one-hundred” (or whatever the specific unit’s applicable IP address is) when the unit is first powered on.
